This week I caught up with one of the Lead Procurement Consultants at Touchstone Spend Management, Dave Wilson. We talked about Dave’s career and experience in procurement, and focused specifically on how the knowledge Dave has acquired through his CIPS (Chartered Institute of Procurement & Supply) training has benefited both him in his work as […]
Making a distinction between two similar sounding titles or terms can mark you out as pedantic. Sometimes, it comes after gaining a more clear understanding of what was previously considered much the same thing. In the case of procurement and purchasing, the difference in terminology often depends on the role of the person discussing the […]
Can software be good for your health? It’s great that business leaders are recognising the need to deliver targeted health initiatives to promote a productive, healthy and engaged workforce. Especially when it’s no secret that companies can struggle with the complex issues of low productivity and absenteeism – both having a direct impact on costs […]
From February 2018, the Touchstone Helpdesk is moving onto a new, cloud based Helpdesk system, FreshDesk. The functionality within the award winning Helpdesk system will ensure our clients continue to receive the same high quality service they have become accustomed to, even as our business continues to grow. Benefits include: Clients will be contacted over […]
I did it, I got sucked in, it was those bloody glossy brochures (I booked online and it still looked glossy!) Sun, pool, food, entertainment, luxury – everything you would ever want in a holiday, all neatly bundled together, the all-inclusive dream. One problem (or several) the food had been microwaved a week ago and […]
At the start of the series the Prisoner, starring Patrick McGoohan, we hear a dialogue What do you want? says Patrick The reply comes ‘Information’ Whose side are you on? Retorts Patrick That would be telling. We want information… information… information. According to Wikipedia, Information is that which informs[1], which reduces uncertainty. It is closely […]
We are delighted to announce that Touchstone Spend Management is on the move. After 15 great years at 1 Triton Square in NW1, we will be moving back to the City, to our new home at 46 Worship Street, London, EC2A 2EA. (A short walk from Liverpool Street, Old Street and Moorgate mainline and underground […]
In much the same way you won’t get fit just by joining the gym, you won’t make savings just by buying a P2P system – you need to use it! A couple of months ago a friend came to me and said he wanted to get fit (this time he means it). He is someone […]
The data you need and the importance of accuracy It is generally accepted that gaining insight into your business data provides massive benefits for an organisation. Awareness of Customer behaviour, cross selling opportunities, sales trends, KPIs etc. Often when a company implements a business intelligence (BI) strategy the focus is on sales and sales related […]
Increase efficiency with Touchstone Spend Management You’d be forgiven for thinking that working for a software provider means that each day our focus is on talking to organisations about the benefits of the software applications in question. In fact many years ago, that’s exactly what it meant. Ten, even five years ago, people weren’t as […]
Coronavirus – Covid-19: A Touchstone Spend Management Statement Update: 13th July 2020 In light of recent Government advice relating to the Coronavirus situation in the UK, we have published additional information relating to our Helpdesk & Service delivery team. The Helpdesk and Service delivery team has, for many years, been able to work seamlessly & […]
I’ve spent over 20 years at the sharp end of providing customer support services and over that time have seen many changes in the way organisations engage with customers; from the increase in the breadth of the services offered to the technology that has transformed Helpdesk services, but most importantly, the shift in the Customer’s […]
“Companies must respond effectively moment to moment as they receive insights with each news cycle. They must also be prepared to act swiftly and aggressively to counter each disruption and protect their most valuable assets, while anticipating the next turns and moves ahead.”[1] It is likely that there have been sudden changes required in your […]
In these uncertain times, it is important that organisations are confident in their cash flow forecasts, identifying cash savings, assessing the supply chain, as well as confirming that everything is being done to maximise the use of their internal resources. Touchstone Spend Management has developed a Directors and Managers Business Intelligence reporting tool which provides […]
Touchstone Spend Management have been selected by a leading Pension and Financial Services provider to deploy a Supplier and Contract Management solution to the organisation. The organisation had previously been using an extremely complex spreadsheet to maintain the information of their 450 suppliers, but concluded this approach was no longer sustainable and could not support […]
“Why people need to “know before they go” Today people can – and do – prepare for every aspect of any experience, big or small. Whether they’re taking a vacation across the globe or dining at a neighbourhood café, people have a low tolerance for surprises[1]. Collaborative approach The implementation of business solutions requires a […]
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